Privacy Policy

Introduction

infovexis Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infovexis.pro and use our services.

This policy applies to all personal data we collect about you as a data controller. We are registered in England and Wales under company number 52634179, with our registered office at 141 West Street, Cardiff, Wales CF4W 9XM, United Kingdom.

Data Collection

We collect various types of information in connection with your use of our services. The data we collect may include personal information that can identify you as well as anonymous usage data that cannot identify you.

Personal Information We Collect

When you interact with our website or services, we may collect the following personal data:

• Contact information including your name, email address, phone number, and company details
• Communication data including any messages you send to us through contact forms or email
• Technical data including your IP address, browser type, device information, and website usage patterns
• Marketing preferences and consent records
• Account information if you create an account with us
• Payment information when you purchase our services (processed securely through third-party payment processors)

Automatic Data Collection

We automatically collect certain information when you visit our website through cookies and similar tracking technologies. This includes your browsing behaviour, pages visited, time spent on pages, and referral sources.

How We Use Your Information

We use the personal data we collect for various purposes related to our business operations and to provide you with our services. Our use of your data is always based on a lawful basis under applicable data protection laws.

Primary Uses

We use your information to:

• Provide, operate, and maintain our analytics services
• Process transactions and send related information including confirmations and invoices
• Respond to your enquiries and provide customer support
• Send you technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, offers, and events that may interest you
• Monitor and analyse trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and resolve disputes

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent for specific purposes

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The nature and sensitivity of the personal data
• The purposes for which we process the data
• Legal, regulatory, tax, accounting, or reporting requirements
• Our legitimate business interests

Generally, we retain contact and communication data for up to 7 years after our last interaction, marketing data until you withdraw consent, and technical data for up to 2 years.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws, you have certain rights regarding your personal data. These rights include:

• Right of Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we use your data
• Right to Data Portability: You can request transfer of your data to another organisation
• Right to Object: You can object to certain types of processing, including direct marketing
• Rights Related to Automated Decision Making: You have rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, though this may be extended in complex cases.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Incident response and breach notification procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK Information Commissioner's Office or European Commission
• Standard contractual clauses approved by relevant authorities
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the modified Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Regulatory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Legal Basis for Processing

We process your personal data based on the following legal bases under UK GDPR:

• Consent: Where you have given clear consent for specific purposes
• Contract: Where processing is necessary for a contract with you
• Legal Obligation: Where we must process data to comply with legal requirements
• Legitimate Interests: Where we have legitimate business interests that are not overridden by your rights